Precept Philosophy and Culture

Precept Vision

Making Employee Benefits Work for America

Mission Statement

To provide innovative benefit solutions that improve our clients' company results.

Precept Purpose

To protect and improve the financial security and well-being of the organizations we serve and every associate they employ.

Corporate Values

ListenSeek first to understand
Be a PartnerFind solutions that benefit our partnership
Define the FutureLead change through innovation
Get There TogetherOne team committed to common goals
Own the ResultsAccountable for bottom-line results
Get BetterImprove every day
Find BalanceRespect our work and family balance

Corporate Culture

Precept has designed an entrepreneurial and employee-friendly culture, with the attitude that happy employees make for happy clients. Whether it be taking a well-deserved break in front of the big screen TV, filling up your Precept Team cup at the soda fountain, or picking up fresh fruit from the Wellness Basket, we provide our employees with all the ingredients for a healthy, happy work life. To maintain employee health and well-being, Precept employs a “walk the talk” strategy, whereby all employees have access to Precept’s leading-edge corporate wellness initiatives. This includes such benefits as the WebMD online Personal Health Manager, access to massage therapists, exercise classes on-site, weight-loss classes, and an incentive and reward program.

Service Philosophy

Precept’s service delivery model is designed around the client centric operating philosophy, whereby the organization as a whole revolves around you, the client. Precept is committed to service excellence and has designed a 300-step service delivery process that ensures proactive, effective and efficient client service.

Service Commitments

  • 300-Point Activity Tracking Tool – Based on Service Agreement
  • Dedicated Service Team Approach – Led by an experienced Account Manager, your service team focuses on your issues exclusively as a team
  • Single Point of Contact – One dedicated Account Manager for all service plan-level issues
  • Weekly Team Meetings to proactively review Activity Tracking Tool and highlight any areas of potential concern in the service areas
  • Quarterly Activity Tracking Reports – Designed to provide an overview of services delivered, upcoming activity, claims experience and account-specific data, such as call center traffic and plan enrollment numbers
  • Ongoing Communication Support – Communication newsletters, seminars and industry trend reports

Client Centric Service Benefits

  • Visibility and transparency with Precept services
  • Accountability of service team to client
  • Proactive rather than reactive client service
  • Subject matter experts working weekly on delivery of agreed-upon services
  • Annual Client Satisfaction and Employee Satisfaction Surveys to measure and track your satisfaction