Precept Philosophy and Culture
Precept Vision
Making Employee Benefits Work for America
Mission Statement
To provide innovative benefit solutions that improve our clients' company results.
Precept Purpose
To protect and improve the financial security and well-being of the organizations we serve and every associate they employ.
Corporate Values
| Listen | Seek first to understand |
| Be a Partner | Find solutions that benefit our partnership |
| Define the Future | Lead change through innovation |
| Get There Together | One team committed to common goals |
| Own the Results | Accountable for bottom-line results |
| Get Better | Improve every day |
| Find Balance | Respect our work and family balance |
Corporate Culture
Precept has designed an entrepreneurial and employee-friendly culture, with the attitude that happy employees make for happy clients. Whether it be taking a well-deserved break in front of the big screen TV, filling up your Precept Team cup at the soda fountain, or picking up fresh fruit from the Wellness Basket, we provide our employees with all the ingredients for a healthy, happy work life. To maintain employee health and well-being, Precept employs a “walk the talk” strategy, whereby all employees have access to Precept’s leading-edge corporate wellness initiatives. This includes such benefits as the WebMD online Personal Health Manager, access to massage therapists, exercise classes on-site, weight-loss classes, and an incentive and reward program.
Service Philosophy
Precept’s service delivery model is designed around the client centric operating philosophy, whereby the organization as a whole revolves around you, the client. Precept is committed to service excellence and has designed a 300-step service delivery process that ensures proactive, effective and efficient client service.
Service Commitments
- 300-Point Activity Tracking Tool – Based on Service Agreement
- Dedicated Service Team Approach – Led by an experienced Account Manager, your service team focuses on your issues exclusively as a team
- Single Point of Contact – One dedicated Account Manager for all service plan-level issues
- Weekly Team Meetings to proactively review Activity Tracking Tool and highlight any areas of potential concern in the service areas
- Quarterly Activity Tracking Reports – Designed to provide an overview of services delivered, upcoming activity, claims experience and account-specific data, such as call center traffic and plan enrollment numbers
- Ongoing Communication Support – Communication newsletters, seminars and industry trend reports
Client Centric Service Benefits
- Visibility and transparency with Precept services
- Accountability of service team to client
- Proactive rather than reactive client service
- Subject matter experts working weekly on delivery of agreed-upon services
- Annual Client Satisfaction and Employee Satisfaction Surveys to measure and track your satisfaction